If you have a Tablet or Smartphone with internet connection you can go to the ticket office and pick up your boarding passes by simply having one of our operators display the mail-ticket pdf.

Only in the ports of POSITANO AMALFI SORRENTO CAPRI AND NAPLES, check-in can be done directly at embarkation .

Another option is to send an email to Customer Care indicating your booking number. Our Customer Care will arrange for the mail-ticket pdf to be sent directly to the ticket office.

To pick up your boarding passes, all you need to do is give your reservation number and the name of the reservation holder (Beware, the ticketing operator may need to verify the reservation holder's information).

The pdf mail-ticket of the on-line reservation you received by e-mail (including the Conditions of Carriage) does not constitute your actual ticket. You will need to report to one of the dedicated online ticket counters for check-in and to pick up your boarding passes.

Only in the ports of POSITANO AMALFI SORRENTO CAPRI AND NAPLES, check-in can be done directly at embarkation .

This e-mail is sent automatically by Axerve (BANCA SELLA) after making a Credit Card payment and contains information about the transaction :
Payment status (Payment made successfully/Payment not made - card expired, insufficient availability, etc.)
Transaction code
Credit Card holder
Amount charged

You can send an email to customercare@nlg.it.

The Conditions of Transportation for tickets purchased online will be in the pdf mail-ticket that we will send along with the booking summary and still downloadable at the following link : General Conditions of Carriage

Online booking change is possible up to 2 hours before the departure time at the following link : https://www.nlg.it/modifica-prenotazione/, if you purchased on a web portal you can still send an email request to the web support of the portal where you purchased the tickets. It is also possible, to change the departure date or time at the departure stopover ticket office up to the purchased departure time. Tour departure date change is only possible by using the online link on our website.
For the 'cancellation of the reservation you can consult the conditions of carriage tickets online at the following link : General Conditions of Carriage.

Up to 48 hours before the departure time; after this deadline, the reservation can no longer be canceled.

For 'cancellation of the reservation you can see the conditions of carriage tickets online at the following link : General Conditions of Carriage.

The request for cancellation must necessarily be addressed to the issuing agency/web portal.

No, for online tickets, it is not possible to book only without payment. Payment methods are described in Step 1.

Refunds for tickets purchased online at the official NLG website are made by reversing the transaction to the credit card used for payment at the following link. To check if you qualify for a refund please consult Art.4 of the On-Line Tickets Regulation at our website: TRAVELLING REGULATION AND CONDITIONS, which can also be found on your e-ticket (PDF) received by email.
Tickets purchased online on portals or from travel agencies are refunded directly from the portal or travel agency where they were purchased.

Refunds for tickets purchased online at the official NLG website are made by reversing the transaction to the credit card used for payment at the following link

The ways to request refund of tickets purchased online on the official NLG website with pickup of boarding passes at one of the stopover ticket offices are :

The ticket code can be found on the pdf mail ticket in the upper right corner under the bar code.

The reservation code can be found in the email you received confirming your reservation.

If you emailed the request at rimborsi@nlg.it it could take up to 5 weeks to receive the amount.

If you received the automatic email accepting the case and the above time limit has passed, we encourage you to resend the email

If you requested a refund using the appropriate form https://www.nlg.it/modifica-prenotazione/ it could take up to two weeks.

Following the introduction of new security standards for online payments, the problem may be due to the presence of information in the history that interferes with the successful completion of the payment process.
We then suggest that you try changing the browser you are using (e.g., from Chrome to Firefox, etc...) and/or perform a cache cleanup by pressing Ctrl + F5 once you are within the browser.
However, we specify that NLG is in no way responsible for the successful completion of the payment process.
Only your bank or the institution that issued your card can tell you why the payment failed.

Your card may have been declined for one of the following reasons:
An error in the card number. Try entering the card number again.
Your card has expired. If your card has not expired, check that you have entered the correct expiration date.
An error in the security code (CVC). Double-check the number and type it in again.
If you have checked these things but still cannot use your card, contact the card issuer.

1. Check that you have typed the email correctly when you are redirected after purchase to the confirmation page
2. Check Spam
3. contact customer care by attaching the payment receipt containing the alphanumeric transaction code of the type Cxxxxxxxxxxxxx

Certainly, using one of the compatible browsers.

Notes : ( If you have a firewall or network hardware, such as a router, check with your network administrator to see if you can gain access to sites that use the HTTPS protocol).

The ticket is not personal as it is not named, to check in it is sufficient to be in possession of the Qr-code or booking code ( the booking code consists of 10 numbers only). The name and phone number given at the time of purchase will be used only in case of urgent communications

Pets are welcome aboard our hydrofoils.

Access to indoor premises is allowed provided dogs are kept on a leash and wear a muzzle while cats and small animals must travel in a suitable carrier .

The following documentation is required for animals traveling with passengers:

Valid health or veterinary certificate stating that the animal is free of disease and, particularly for dogs, that it has undergone rabies vaccination. Said documentation may be requested at the time of issuance of the relevant ticket or by the cabin crew upon boarding.

It is understood that the owner remains solely responsible for the behavior of his or her animal, and in case of need the crew reserves the right to take appropriate measures.

Said documentation may be requested at the time of issuance of the relevant ticket or by shipboard personnel upon boarding.

If he is still inside our unit, he should contact the Master of the Ship as soon as possible. If he/she has already disembarked, he/she can send an email to customercare@nlg.it with a description of the lost item, giving the name of the unit on which he/she was embarked, the date and time of departure, the line and the ticket number.

A ticket must be purchased at the same time as the online ticket or on the day of departure at the ticket counter for any baggage larger than a "carry-on" (50x30x15). You may board the baggage by showing the appropriate tax receipt to the cabin crew who will retain the non-tax portion of the ticket.

Hand luggage means backpacks, trolleys and small bags as per those considered carry-on luggage by airlines. (maximum dimensions of 50x30x15 cm ).

Carriage of one carry-on bag is free of charge.

Luggage of particular length , size, or weight is considered extra large

Yes. Following the directions in accessories.

Ticket refund request methods purchased directly at the ticket office are :

1. Directly at the ticket office (while cash is available).
2. By sending tickets by registered or regular mail to
   Navigazione Libera del Golfo srl
   Via Melisurgo , 4
   80133 - NAPLES
3. by sending a scan of the boarding passes(no GESCAB) to the following email rimborsi@nlg.it